Peak by
After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.
The Human Challenge by 
Human Relations in Organizations by 
Human Relations by 
Management of Organizational Behavior by 
Emotional Agility by
[PRINT] #1 Wall Street Journal Best Seller USA Today Best Seller Amazon Best Book of 2016 The counterintuitive approach to achieving your true potential, heralded by the Harvard Business Review as a groundbreaking idea of the year. The path to personal and professional fulfillment is rarely straight. Ask anyone who has achieved his or her biggest goals or whose relationships thrive and you'll hear stories of many unexpected detours along the way. What separates those who master these challenges and those who get derailed? The answer is agility--emotional agility. Emotional agility is a revolutionary, science-based approach that allows us to navigate life's twists and turns with self-acceptance, clear-sightedness, and an open mind. Renowned psychologist Susan David developed this concept after studying emotions, happiness, and achievement for more than twenty years. She found that no matter how intelligent or creative people are, or what type of personality they have, it is how they navigate their inner world--their thoughts, feelings, and self-talk--that ultimately determines how successful they will become. The way we respond to these internal experiences drives our actions, careers, relationships, happiness, health--everything that matters in our lives. As humans, we are all prone to common hooks--things like self-doubt, shame, sadness, fear, or anger--that can too easily steer us in the wrong direction. Emotionally agile people are not immune to stresses and setbacks. The key difference is that they know how to adapt, aligning their actions with their values and making small but powerful changes that lead to a lifetime of growth. Emotional agility is not about ignoring difficult emotions and thoughts; it's about holding them loosely, facing them courageously and compassionately, and then moving past them to bring the best of yourself forward. Drawing on her deep research, decades of international consulting, and her own experience overcoming adversity after losing her father at a young age, David shows how anyone can thrive in an uncertain world by becoming more emotionally agile. To guide us, she shares four key concepts that allow us to acknowledge uncomfortable experiences while simultaneously detaching from them, thereby allowing us to embrace our core values and adjust our actions so they can move us where we truly want to go. Written with authority, wit, and empathy, Emotional Agility serves as a road map for real behavioral change--a new way of acting that will help you reach your full potential, whoever you are and whatever you face.
Conscious Capitalism by
As seen on Oprah’s Super Soul Sunday ANew York Times andWall Street Journal Bestseller In this book, Whole Foods Market cofounder John Mackey and professor and Conscious Capitalism, Inc. cofounder Raj Sisodia argue for the inherent good of both business and capitalism. Featuring some of today’s best-known companies, they illustrate how these two forces can--and do--work most powerfully to create value for all stakeholders: including customers, employees, suppliers, investors, society, and the environment. These "Conscious Capitalism” companies include Whole Foods Market, Southwest Airlines, Costco, Google, Patagonia, The Container Store, UPS, and dozens of others. We know them; we buy their products or use their services. Now it’s time to better understand how these organizations use four specific tenets--higher purpose,stakeholder integration,conscious leadership, andconscious culture and management--to build strong businesses and help advance capitalism further toward realizing its highest potential. As leaders of the Conscious Capitalism movement, Mackey and Sisodia argue that aspiring leaders and business builders need to continue on this path of transformation--for the good of both business and society as a whole. At once a bold defense and reimagining of capitalism and a blueprint for a new system for doing business grounded in a more evolved ethical consciousness, this book provides a new lens for individuals and companies looking to build a more cooperative, humane, and positive future.
Blind Spots by
When confronted with an ethical dilemma, most of us like to think we would stand up for our principles. But we are not as ethical as we think we are. In Blind Spots, leading business ethicists Max Bazerman and Ann Tenbrunsel examine the ways we overestimate our ability to do what is right and how we act unethically without meaning to. From the collapse of Enron and corruption in the tobacco industry, to sales of the defective Ford Pinto, the downfall of Bernard Madoff, and the Challenger space shuttle disaster, the authors investigate the nature of ethical failures in the business world and beyond, and illustrate how we can become more ethical, bridging the gap between who we are and who we want to be. Explaining why traditional approaches to ethics don't work, the book considers how blind spots like ethical fading--the removal of ethics from the decision--making process--have led to tragedies and scandals such as the Challenger space shuttle disaster, steroid use in Major League Baseball, the crash in the financial markets, and the energy crisis. The authors demonstrate how ethical standards shift, how we neglect to notice and act on the unethical behavior of others, and how compliance initiatives can actually promote unethical behavior. They argue that scandals will continue to emerge unless such approaches take into account the psychology of individuals faced with ethical dilemmas. Distinguishing our "should self" (the person who knows what is correct) from our "want self" (the person who ends up making decisions), the authors point out ethical sinkholes that create questionable actions. Suggesting innovative individual and group tactics for improving human judgment, Blind Spots shows us how to secure a place for ethics in our workplaces, institutions, and daily lives.
Ask a Manager by
(PRINT) From the creator of the popular website Ask a Manager and New York's work-advice columnist comes a witty, practical guide to 200 difficult professional conversations--featuring all-new advice! There's a reason Alison Green has been called "the Dear Abby of the work world." Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don't know what to say. Thankfully, Green does--and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You'll learn what to say when * coworkers push their work on you--then take credit for it * you accidentally trash-talk someone in an email then hit "reply all" * you're being micromanaged--or not being managed at all * you catch a colleague in a lie * your boss seems unhappy with your work * your cubemate's loud speakerphone is making you homicidal * you got drunk at the holiday party Advance praise for Ask a Manager "A must-read for anyone who works . . . [Alison Green's] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work."--Booklist (starred review) "The author's friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers' lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience."--Library Journal (starred review) "I am a huge fan of Alison Green's Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces--and to do so with grace, confidence, and a sense of humor."--Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide "Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way."--Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Best Practices - Difficult People by
Every office has someone who's no fun to be around. But getting along with that person-and managing them effectively-can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.
The Psychology and Management of Workplace Diversity by
Visit the website at: www.blackwellpublishing.com/stockdale Immigration and globalization, combined with new civil rights laws and changes in public opinion have resulted in vastly increased workplace diversity in the last half-century. The Psychology and Management of Workplace Diversitay is a collection of newly commissioned articles that provide sophisticated and comprehensive views of the challenges and opportunities that diversity poses for organizations, their leaders, and their members. Provides sophisticated and comprehensive views of the challenges and opportunities that workplace diversity poses for organizations, their leaders, and their members. Examines how diversity has, does, and should work with respect to a series of dimensions, including gender, race or ethnicity, age, disability, obesity, sexual orientation, and social class. Offers guidance on how organizations can change to become more multiculturally inclusive, describes diversity management around the globe, and suggests some strategies for managing diversity. Supplemented with a website - www.blackwellpublishing.com/stockdale - that includes an activity guide and testbank.
The Office Survival Guide by 
Leadership Is Half the Story by
Can you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the time in organizations. Half the partnership is missing. Leadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization - from CEO to HR director to front-line manager to consultant. All of us lead, not just those with the formal title. All of us follow, not just front-line staff. In great collaborations, one moment we are leading and then we flip to following; in other words, the relationship between leadership and followership is dynamic, context-specific, and ever-evolving. This empowering perspective opens up leadership to everyone, normalizes followership, and enables more productive and innovative collaborations. Candid discussions about both roles allow for better coaching, mentoring, skill development, and interpersonal agility, and result in stronger teams. Marc and Samantha Hurwitz give us a category-busting book that "practically glows with energy and vision," according to Marshall Goldsmith, executive coach and best-selling author of What Got You Here Won't Get You There.
Extreme Teams by
Every manager desires to have great teams around them collaborating together and running with the mission. Unfortunately, most of these teams have been built around decades-old ideas and practices made popular by companies that either no longer exist or haven't been relevant in years. But a new generation of teams has learned to do things differently--things like hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable; and maximizing profit by not making it top priority. And this revitalized look at how teams should work in today's business is driving real growth in some of the world's most innovative firms.In Extreme Teams, sneak peeks into top companies and examine the teamwork experiments powering their results, including how:* Pixar's teams use constant feedback and debate to transform initially flawed films into billion-dollar hits* A culture of radical "freedom and responsibility" helps Netflix execute on the next big thing* Whole Food's super-autonomous teams embrace hard metrics and friendly competition to drive performance* Zappos fuels the weirdness and fun that sustains its success* And much more!From marketing to design to technology to product demand, everything has changed in business and will continue to do so. Why shouldn't the teams carrying out these changes undergo their own upgrades?
Gender, Race, and Ethnicity in the Workplace by
Insights from professionals in the fields of organizational development and diversity provide practical tools to help employees and managers--regardless of race or gender--collaborate in reaching their workplace potential. * Presents new research on the many forms of employment discrimination based on multiracial identity, appearance, and transgender status * Includes contributions from professionals in the fields of social psychology, law, gender studies, and ethics, among others * Reveals effective ways for promoting inclusion of women and people of color in today's global workforce * Covers the workforce in the public sector, private sector, and military * Considers the role of social media in helping break through workplace barriers
Great at Work by
(PRINT) Wall Street Journal Business Bestseller A Financial Times Business Book of the Month Named by The Washington Post as One of the 11 Leadership Books to Read in 2018 From the New York Times bestselling coauthor of Great by Choice comes an authoritative, practical guide to individual performance--based on analysis from an exhaustive, groundbreaking study. Why do some people perform better at work than others? This deceptively simple question continues to confound professionals in all sectors of the workforce. Now, after a unique, five-year study of more than 5,000 managers and employees, Morten Hansen reveals the answers in his "Seven Work Smarter Practices" that can be applied by anyone looking to maximize their time and performance. Each of Hansen's seven practices is highlighted by inspiring stories from individuals in his comprehensive study. You'll meet a high school principal who engineered a dramatic turnaround of his failing high school; a rural Indian farmer determined to establish a better way of life for women in his village; and a sushi chef, whose simple preparation has led to his restaurant (tucked away under a Tokyo subway station underpass) being awarded the maximum of three Michelin stars. Hansen also explains how the way Alfred Hitchcock filmed Psycho and the 1911 race to become the first explorer to reach the South Pole both illustrate the use of his seven practices (even before they were identified). Each chapter contains questions and key insights to allow you to assess your own performance and figure out your work strengths, as well as your weaknesses. Once you understand your individual style, there are mini-quizzes, questionnaires, and clear tips to assist you focus on a strategy to become a more productive worker. Extensive, accessible, and friendly, Great at Work will help you achieve more by working less, backed by unprecedented statistical analysis.
Workplace Poker by
[PRINT] A career advisor explains why many talented, hard-working people often miss out on their full career potential, revealing the tells, blind spots, secrets, and unspoken rules you need to know in order to play the game to win. While many careers have been impacted by economic downturns, failed projects, downsizing and restructuring, or just bad bosses or bad timing, we all know of colleagues who continue to rise through every tough situation. Most assume that they have an advantage that protects them—degrees from the right schools, great mentors, influential friends and family, or just better luck. But these hyper-successful professionals have faced setbacks, too. Instead of allowing challenges to derail their rise, they’ve learned how to manage them better. In Workplace Poker, Dan Rust gives you the strategies you need to accelerate your career, and prevent setbacks from stalling your progress or spiraling it downward. The trick, he reveals, is to “play the game under the game,” to think more deeply and act more strategically. If you are talented, ambitious, and hardworking, but feel your career just isn’t accelerating as rapidly as it should, or as fast as you would like it to, this book is for you. If you have been frustrated to see others (less talented, who don’t work as hard as you do) achieve rapid professional progress while your career stalls out, this book is for you. If you’ve been annoyed by those who are successful primarily because of where they went to school, or family connections, or financial resources, this book is for you. Rust gives you the insight and skills you need to transform yourself and adapt and survive any hurdle—to turn every adversity into advantage, and every struggle into strength, including: • Recognition of your own “blind spots” and what to do about them • Mastering strategic and authentic self-promotion • Enhancing your personal charm and likeability • Achieving the high energy, both mental and physical, necessary to drive an exceptional career trajectory • Developing an interest in “corporate anthropology” and the complex human dimensions of business • Neutralizing the career-stalling impact of difficult or dysfunctional colleagues • Deeply “owning” and learning from career missteps and failures In his smart, funny, relatable voice, Rust shares stories of individuals who have applied these capabilities in real world situations, and provides short, focused exercises to help you think about yourself and your own career. With Workplace Poker¸ you’ll learn how to get out of you own way, and find the success you deserve.
Psychology for Business Success by
This comprehensive, four-volume work presents practical, up-to-date recommendations in areas impacting all job applicants and employees, including work/life balance, diversity management, performance, recruitment, training programs, and employee conflict.
The Next Level by
[PRINT]
The One Thing by
YOU WANT LESS.
You want fewer distractions and less on your plate. The daily barrage of e-mails, texts, tweets, messages, and meetings distract you and stress you out. The simultaneous demands of work and family are taking a toll. And what's the cost? Second-rate work, missed deadlines, smaller paychecks, fewer promotions—and lots of stress.
AND YOU WANT MORE.
You want more productivity from your work. More income for a better lifestyle. You want more satisfaction from life, and more time for yourself, your family, and your friends.
NOW YOU CAN HAVE BOTH-LESS AND MORE.
In The ONE Thing, you'll learn to
cut through the clutter
achieve better results in less time
build momentum toward your goal
dial down the stress
overcome that overwhelmed feeling
revive your energy
stay on track
master what matters to you
The ONE Thing delivers extraordinary results in every area of your life—work, personal, family, and spiritual.
WHAT'S YOUR ONE THING?
Management Rewired by
How brain science can help us make smarter management decisions Businesspeople are taught to make decisions with facts and logic and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge, encoded in the synapses of our neurons. And when we try to deny what our emotions tell us, we lose what we've learned from the past. That's just one of many recent discoveries that help explain why management is so challenging. As Charles Jacobs explains, much of the conventional wisdom taught to managers is not only inadequate, it produces the opposite of what is intended. The better path is frequently counterintuitive. For example, it turns out that pay doesn't really drive performance. When we do work that's inherently engaging, the neurotransmitter dopamine is released, creating feelings of pleasure not unlike a cocaine high. But when we work primarily for money, the dopamine isn't triggered and it's harder to stay motivated. Once we understand the lessons of neuroscience, we can create more effective strategies, inspire people to maximize their potential, and overcome the biggest hurdle to improving business performance - making change stick.
Zapp! The Lightning of Empowerment by 
Essentials of Managing Stress by
Essentials of Managing Stress takes a streamlined approach to teaching the integration, balance, and harmony of mind, body, spirit, and emotions. This holistic approach taken by internationally acclaimed lecturer and author Brian Luke Seaward introduces students to the fundamental theories and applications of the mind-body-spirit phenomenon. Essentials of Managing Stress emphasizes that one must look at the mind, body, and spirit as equal parts of the whole person to learn how stress occurs, how to manage it, and how to prevent it from damaging health.Every new text includes a Relaxation CD at no additional cost to your students!
Stress Management for Dummies by
Tired of letting stress have a negative impact on your life? Easy. It's impossible to get through life without encountering stress. And unfortunately, most of us learn the incorrect ways to cope with it. Thankfully, Stress Management For Dummies gives you trusted, time-tested guidance on teaching your body and mind to properly cope with stress while keeping your sanity intact. Whether it's love, work, family, or something else that has you in the red zone, this updated edition of Stress Management For Dummies will help you identify the stress triggers in your life and cut them down to size ? all without losing your cool. Shows you how to use stress in a positive, motivational way instead of letting it negatively affect your life Teaches you to retrain your body and mind to react positively to stress Helps you overcome common stresses faced in modern life If you want to manage stress and get back to living a normal life, Stress Management For Dummies has you covered.
Performing under Pressure by
Nobody performs better under pressure. Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention, dexterity, and performance in every professional and personal arena. In Performing Under Pressure, Drs. Hendrie Weisinger and J.P. Pawliw-Fry introduce us to the concept of pressure management, offering empirically tested short term and long term solutions to help us overcome the debilitating effects of pressure. Performing Under Pressure tackles the greatest obstacle to personal success, whether in a sales presentation, at home, on the golf course, interviewing for a job, or performing onstage at Carnegie Hall. Despite sports mythology, no one "rises to the occasion" under pressure and does better than they do in practice. The reality is pressure makes us do worse, and sometimes leads us to fail utterly. But there are things we can do to diminish its effects on our performance. Performing Under Pressure draws on research from over 12,000 people, and features the latest research from neuroscience and from the frontline experiences of Fortune 500 employees and managers, Navy SEALS, Olympic and other elite athletes, and others. It offers 22 specific strategies each of us can use to reduce pressure in our personal and professional lives and allow us to better excel in whatever we do. Whether you're a corporate manager, a basketball player, or a student preparing for the SAT, Performing Under Pressure will help you to do your best when it matters most.
The Stress-Proof Brain by
Modern times are stressful and it s killing us. Unfortunately, we can t avoid the things that stress us out, but we can change how we respond to them. In this breakthrough book, a clinical psychologist and neuroscience expert offers an original approach to help readers harness the power of positive emotions and overcome stress for good. Stress is, unfortunately, a natural part of life especially in our busy and hectic modern times. But you don t have to let it get in the way of your health and happiness. Studies show that the key to coping with stress is simpler than you think it s all about how you respond to the situations and things that stress you out or threaten to overwhelm you. The Stress-Proof Brain offers powerful, comprehensive tools based in mindfulness, neuroscience, and positive psychology to help you put a stop to unhealthy responses to stress such as avoidance, tunnel vision, negative thinking, self-criticism, fixed mindset, and fear. Instead, you ll discover unique exercises that provide a recipe for resilience, empowering you to master your emotional responses, overcome negative thinking, and create a more tolerant, stress-proof brain.This book will help you develop an original and effective program for mastering your emotional brain s response to stress by harnessing the power of neuroplasticity. By creating a more stress tolerant, resilient brain, you ll learn to shrug off the small stuff, deal with the big stuff, and live a happier, healthier life.
Science of Stress Management by
(PRINT) Stress is an inevitable part of everyday life. Sometimes we manage it well. Other times, not so much. But understanding the role of stress in our overall health and wellness is essential to taking it head-on. It's not just that stress can take over our thoughts; it can take over our bodies. From the flight or fight response to inflammation, from feeling anxious to feeling sick, it can deteriorate our bodies and our minds from the inside out. While many books promise tips on managing stress, this book takes it one step further to consider the science behind stress and how it affects our minds and bodies, offering evidence-based approaches to managing stress for optimum results. Amitava Dasgupta guides readers to a greater understanding of the mechanisms at work when stress is present and provides guidance for dealing with those physical and mental responses. While grounded in the science of stress, this work also helps readers employ those strategies that will best manage stress for better overall health.
Mindfulness-Based Stress Reduction by
(PRINT) Practicing mindfulness helps us meet life's challenges with gentleness and clarity. By fully engaging in the present moment as best we can, we nurture our capacity to approach difficulties with less judgment and water the seeds of wisdom and openheartedness in ourselves. This book offers a concise and thorough immersion in the eight-week Mindfulness-Based Stress Reduction (MBSR) course developed by Dr. Jon Kabat-Zinn. It features straightforward instruction in the main exercises of MBSR -- sitting meditation, walking meditation, eating meditation, yoga, body scan, and informal, everyday practices. MBSR has been shown to help alleviate symptoms associated with chronic illness, anxiety, pain, burnout, cancer, and other stress-related conditions. The authors, two leading MBSR teacher trainers, provide step-by-step instructions as well as illustrative real-life examples. Readers embarking on a course in MBSR will find clear guidance, trainers will gain a valuable tool for their teaching, and anyone experiencing or receiving treatment for challenges of mind, body, or spirit will find practical, inspirational help.
The Stress Test by
(PRINT) From one of the world's most respected neuroscientists, an eye-opening study of why we react to pressure in the way we do and how to be energized rather than defeated by stress. Why is it that some people react to seemingly trivial emotional upsets--like failing an unimportant exam or tackling a difficult project at work--with distress, while others power through life-changing tragedies showing barely any emotional upset whatsoever? How do some people shine brilliantly at public speaking while others stumble with their words and seem on the verge of an anxiety attack? Why do some people sink into all-consuming depression when life has dealt them a poor hand, while inothers it merely increases their resilience? The difference between too much pressure and too little can result in either debilitating stress or lack of motivation in extreme situations. However, the right level of challenge and stress can help people flourish and achieve more than they ever thought possible. In THE STRESS TEST, clinical psychologist and cognitive neuroscientist Ian Robertson, armed with over four decades of research, reveals how we can shape our brain's response to pressure and how stress actually can be a good thing. THE STRESS TEST is a revelatory study of how and why we react to pressure as we do, and how we can change our response to stress to our benefit.