Ombuds Reading Library

Praise for The Handbook of Conflict Resolution "This handbook is a classic. It helps connect the research of academia to the practical realities of peacemaking and peacebuilding like no other. It is both comprehensive and deeply informed on topics vital to the field like power, gender, cooperation, emotion, and trust. It now sits prominently on my bookshelf." --Leymah Gbowee, Nobel Peace Prize Laureate

If you have ever wished you had the equivalent of a "Nanny 911" to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Difficult People is the ultimate guide on how to face challenging employees and coworkers.

The Nobel Peace Prize nominee and internationally bestselling author shares the tools and power for overcoming anger. Laced with stories and techniques, Anger offers a wise and loving look at transforming anger into peace and for bringing harmony and healing to all the areas and relationships in our lives that have been affected by anger.

Whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back. Complete with exercises, assessments, and real-life examples, Beating the Workplace Bully will help you reclaim your power and defeat the office bully once and for all!

In this English translation of the French bestseller, readers will learn simple, practical skills to step outside of their emotional masks to live a genuine, authentic life. Topics include ideas and advice on how to identify feelings and needs without blaming others, honest and respectful self-expression, facing conflict with ease, and finding balance by staying connected to basic needs.

In this thought-provoking, passionately written book, Bernard Mayer--an internationally acclaimed leader in the field--dares practitioners to ask the hard questions about alternative dispute resolution. Offering a committed practitioner's critique of the profession of mediation, arbitration, and alternative dispute resolution, "Beyond Neutrality" focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.

Learning through dialogue brings a powerful opportunity for individuals to connect to colleagues, navigate professional demands, and meet the challenges posed by a turbulent world. Written for all who mentor or coach in universities, this book addresses a critical question: how can mentoring and coaching conversations be effective and accessible ways to support researcher and academic development?

Everyone knows collaboration creates high performing teams and organizations--and with today's diverse, globalized workforce it's absolutely crucial. This book teaches people at all levels--from new associates to top executives--that it's up to each of us to help promote and preserve a winning culture of collaboration. The authors showWhen people recognize their own erroneous beliefs regarding collaboration and work to change them, silos are broken down, failures are turned into successes, and breakthrough results are achieved at every level.

"Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. This book offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address issues strategically"--

Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education.

Make Conflict Your Partner for Positive Change! Clinical psychologist and transformative communication expert Dr. Nate Regier believes that the biggest energy crisis facing our world is the misuse of conflict. Provocative, illuminating, and highly practical, this book helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.

Everyone is a follower at least some of the time. Chaleff strips away the passive connotations of that role and provides tools to help followers effectively partner with leaders. He provides rich guidance to leaders and boards on fostering a climate that encourages courageous followership.

The Courage Way Leadership demands courage. You have to make good decisions while balancing inevitable tensions and knowing when to take risks. You need to keep your values in sight regardless of the pressures around you. At its core, leadership is a daily, ongoing practice, a journey toward becoming your best self and inviting others to do the same.

The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution.

When it was published in 2000, Bernie Mayer's The Dynamics of Conflict Resolution quickly became one of the seminal works in the conflict resolution field. The Dynamics of Conflict is the second edition of Mayer's classic book. While building on the strengths of the first edition, this thoroughly revised and updated book keeps pace with the most current trends and research in the field and explores four key concepts: interactional dynamics, system dynamics, culture and conflict, and conflict engagement.

Interest in human emotion no longer equates to unscientific speculation. Emotion in Discourse follows from and reflects on this scholarly awakening to the world of emotion, and in particular, to its intricate relationship with human language. The volume shows not only how emotion manifests at different linguistic levels, but also how it relates to aspects like linguistic appraisal, emotional intelligence or humor, as well as covering its occurrence in various genres, including scientific discourse. As such, the book contributes to an emerging interdisciplinary field which could be labeled "emotionology", transcending previous linguistic work and providing an updated characterization of how emotion functions in human discourse.

This timely and essential book provides a comprehensive guide for school leaders who desire to engage their school communities in transformative systemic change. Sharon I. Radd, Gretchen Givens Generett, Mark Anthony Gooden, and George Theoharis offer five practices to increase educational equity and eliminate marginalization based on race, disability, socioeconomics, language, gender and sexual identity, and religion. A call to action that is both passionate and practical, Five Practices for Equity-Focused School Leadership is an indispensable roadmap for educators undertaking the journey toward an education system that acknowledges and advances the worth and potential of all students.

There are countless examples of introvert-extrovert partnerships who make brilliant products, create great works of art, and even change history together. The key, says bestselling author Jennifer Kahnweiler, is for opposites to stop emphasizing their differences and use approaches that focus them both on moving toward results. Kahnweiler's first-of-its-kind practical five-step process helps introverts and extroverts understand and appreciate each other's wiring, use conflicts to spur creativity, enrich their own skills by learning from the other, and see and act on things neither would have separately.

Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success. Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Give listening a try!

Managing Interpersonal Conflict helps readers better understand and ultimately manage their routine interpersonal conflicts. Specifically, the book walks readers through the conflict process--from the initial decision of whether or not to confront differences to how to plan the actual confrontation.

What is Nonviolent Communication?  Nonviolent Communication is the integration of four things: * Consciousness: a set of principles that support living a life of compassion, collaboration, courage, and authenticity  * Language: understanding how words contribute to connection or distance  * Communication: knowing how to ask for what we want, how to hear others even in disagreement, and how to move toward solutions that work for all  * Means of influence: sharing "power with others" rather than using "power over others"  Nonviolent Communication serves our desire to do three things: * Increase our ability to live with choice, meaning, and connection  * Connect empathically with self and others to have more satisfying relationships  * Sharing of resources so everyone is able to benefit

As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done. In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others more winsomely.

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to: Establish a quality relationship with your manager - Clarify and manage assignments -Get results without formal authority - Handle customer complaints like a pro

A new playbook for effective crisis management in higher education. Unlike other industries, in higher education an institution's most important asset is its reputation. In Preventing Crises at Your University, Simon Barker demonstrates how critical it is for colleges and universities to align strategy and values with decision-making during times of crisis.

Find your voice, speak your truth, listen deeply-a guide to having more meaningful and mindful conversations through nonviolent communication. In this groundbreaking synthesis of mindfulness, somatics, and Nonviolent Communication, Oren Jay Sofer offers simple yet powerful practices to develop healthy, effective, and satisfying ways of communicating.

Simple Habits for Complex Times teaches leaders three transformational practices that will enable them to thrive in the face of increasingly complex challenges with uncertain outcomes. By learning to take multiple perspectives, ask different questions, and see the system in which they must work, leaders can elevate their performance. This book shows them how.

Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Simple Truths of Leadership will show readers how to incorporate simple but essential practices into their leadership style, build trust through servant leadership, and enhance their own lives and the lives of everyone around them.

Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs. In Surviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.

The tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application. Applying the Nonviolent Communication (NVC) process to conflict resolution inspires peaceful collaboration by focusing on the unmet needs that lie at the root of any given conflict.