Our faculty librarians (both full time and adjunct) monitor our online LibChat service and provide online reference assistance through chat, SMS messaging, and email. Librarians also create and manage a Frequently Asked Questions (FAQ) database that students, staff and faculty can access 24/7. Our FAQ page is heavily used by our patrons and allows us to answer ready-reference and policy questions efficiently.
LibChat is our live chat option. Patrons can ask questions of librarians seven days a week. Multiple librarians monitor this chat service from the Library Reference Desks and are able to provide students and faculty with remote reference services through this portal.