A PDF of these instructions is available along with a two minute recording.
1. First, make sure that your location in Alma is set to the correct Circulation Desk. On the right-hand side of the screen, click the down arrow which will bring up the Location drop-down menu. If you need to switch your location, click the down arrow next to the current location and scroll through the resulting list.
The reason why it is critical for your location to be set first is because you will not have the option to remove a lost item status if it is not set.
2. You will next click on the Fulfillment tab and then click on Manage Patron Services under the Checkout/Checkin section.
3. To locate the patron, you can either type their name, ID number, or scan their ID card to retrieve the record. After you click on the name that displays, then click the Go button.
4. In the My Institutions-Loans screen, it will default to displaying the Loans tab. Here, you can view the items they have on loan by clicking on the down arrow next to where it says Filter by and selecting the All option.
5. This will display items they have checked out on their account in the Loan Display section. To remove the lost item status, click on the three dots on the right side of the row and then click on Found Item.
6. You will then see this message appear in the top right of the screen.
7. After the item has been marked found, the patron will receive a Lost Item Clearance Notice to their email address. The item is still checked out on their account until it is returned so you will need to check it in if they have found it and are returning it.